Payment Method
We accept Visa, Mastercard, Delta, Switch, American Express

Returns
If for any reason you would like to return your product, please return within 14 days of purchase unopened with the seal intact and in its original condition. Returns can take up to 21 days to process.

Refunds
You may return your goods unopened within 14 days of purchase and we will refund you. Refunds can take up to 21 days to process. Please note that postage and packaging will not be refunded.

Cancellation

You may cancel goods within 14 days of purchase unopened and in its original condition and we will refund you. Refunds can take up to 21 days to process. Please note that postage and packaging will not be refunded. Orders cancelled before dispatch will not be processed and monies refunded. If you wish to contact us by telephone to cancel your order please call 01604 930063 or alternatively email karen@twinsgiftcompany.co.uk.

Delivery
 Our  postage costs are £0.99 up to £5 value of goods, £3.99 from £5 to £20 and upwards of £20 is £5.99 on any order going to a single address in the United Kingdom mainland. For delivery charges overseas please contact us for a quotation on 01604 930063 or email karen@twinsgiftcompany.co.uk.

Stock Availability
All delivery times are subject to stock availability. Although most of our orders will be delivered to you within 7 working days, we cannot guarantee delivery times for any products.

Delivery Charges
Your payment will process at the time of ordering. Orders received by 1pm are usually despatched same day by Royal Mail and will take 3 – 5 working days. Large items may be sent via a courier or Royal Mail prices will be dependant on weight and size, this will be detailed on the order form. Please include a delivery address and note a signature may be required. Please include details of any special delivery information. i.e. leaving with a neighbour.

All details of postage costs will be itemised on the order form and delivery details will be confirmed. If items are out of stock or delivery will be longer than 3-5 days we will contact you to confirm that you wish to continue with the order.

International Orders
 Please contact us for further information on +441604 930063 or karen@twinsgiftcompany.co.uk for international order prices. Delivery times vary depending on the country and the size of the package, please email or phone for specific details.

Prices
Prices quoted on our site are current as they will show, however we reserve the right to make adjustments if necessary.

Data Protection & Privacy
It is our policy never to sell or pass on your name and address to other organisations.

Secure Online Ordering
All Twins Gift Company online purchases take place in a safe environment using the latest security technology to protect our customers. Your information is encrypted by Sagepay to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means your personal information is always secure and encrypted. Most web browsers above version 3 support this security.

Applicable Law These conditions shall be governed by and construed in accordance with English Law and the parties acknowledge the exclusive jurisdiction of the English Courts.